Shipping

Please make sure that your shipping address is correct when you place your order. If I ship a package before you contact me with corrections, there is nothing I can do to have it sent back to me, so PLEASE double or triple check to make sure your shipping address is correct before placing your order to be on the safe side.

Regarding Handling Times:

Please allow a 7 day handling time for most orders. I work very hard to ship prints as quickly as I can, but sometimes I need to re-order shipping boxes, re-print artwork, etc, and it can add a few days onto my handling time.

Pre-order items require a 7-14 day handling time. All items marked "pre order" are currently in production and will ship after production is complete and I have approved all proofs. 

Regarding Tracking Information:

The moment I ship an order, you will receive an alert with your USPS tracking number via the email you used during Paypal checkout. Please check that email account for a message with tracking information. 

Regarding Packing and Insurance:

I typically ship all of my prints rolled very loosely in crush-proof white boxes. I have been shipping prints with USPS for 15 years and I can say with confidence that I have had less of these boxes incur damage during shipping than any other shipping box/flat/container/tube. I take special care to make sure that prints are packed well.

If you desire specific packaging other than my crush-proof white boxes, please email me prior to making your purchase so we can arrange for the payment of special packing materials. I'm happy to use different packing materials for buyers who wish to pay for different packing materials. 

I personally purchase insurance for all packages shipping within the United States. Please shop confidently, and if a package arrives to you damaged, see instructions below:

My prints arrived damaged, what should I do?

While it is extremely rare, sometimes USPS will damage a package. For this reason, I always purchase insurance on domestic packages for the full amount. If a print/prints arrive to you damaged, please contact me ASAP and please do not throw out the box, I will need several photos of the packaging to file an insurance claim. 

Save the box and contact me ASAP. There is a finite window of time that I can file an insurance claim with USPS. Be prepared to provide the name on your order and to provide photos of the damaged print/prints, the damaged box, and the shipping label on the box. I specifically need all of these things to start an insurance claim with USPS, and I cannot open an insurance claim without these photos.

While I cannot control the manner in which USPS mail carriers handle packages, I do personally purchase insurance for this very reason. If your prints arrive damaged, I am happy to file an insurance claim and replace any damaged prints for you free of charge.

So to be clear, if USPS damages your package please contact me ASAP with the photos requested above so that I may file an insurance claim and send you replacements. The faster we get the claim started, the faster I can send replacements.

Regarding International Shipping:

Yes, although I am located in the United States, I am happy to ship worldwide. Shipping costs are calculated during checkout based on your location.

All standard 11" x 17" prints are shipped via USPS International First Class Mail. USPS First Class Mail is the most economical option for international shipping and includes tracking information, but it does not include insurance. If you would like to purchase insurance on your 11" x 17" prints, please contact me prior to placing your order so we can discuss shipping options that include insurance. 

All giclee prints and original art must ship via USPS Priority Mail International for insurance purposes.

When shipping, I always insure original paintings and drawings for the FULL amount and declare the full amount on customs forms for the protection of the artwork. I will not declare a lower value or insure it for less than the actual cost, NO EXCEPTIONS.

The price I list for shipping costs is the total cost for shipping and insurance.

Please make sure that your shipping address is correct when you place your order. If I ship a package before you contact me with corrections, there is nothing I can do to have it sent back to me, so PLEASE double or triple check to make sure your shipping address is correct before placing your order to be on the safe side.

All packages that are "unclaimed" (especially international orders) will be returned to me (eventually, it can take months), at which point I will have to invoice you for the cost of shipping again in order to re-ship your order. Please claim your packages!

Any taxes, duties, or customs fees incurred are the sole responsibility of the buyer. Again, I will not declare a lower value or insure a package for less than the real total cost of the artwork. 

I do not accept returns on original artwork, banners, or prints.