FAQ
© Amber Carr. All artworks on this website are copyright protected with all rights reserved.
The artworks on this site may not be printed, re-posted, re-distributed, reproduced, posted or published elsewhere, modified, or used in any form without my written authorization.
Currently available for group shows in 2026-2027, please feel free to reach out via the "contact me" portion of my website
Regarding Commissions:
Private commissions are currently open.
Commercial work and licensing is taken on a very limited basis, contact with serious inquiries only please.
Regarding Tattoos:
Yes, you may tattoo my work to you. If you feel inclined to make a purchase from my shop as a show of support, that would be lovely but is not necessary. I do not tattoo, and I do not design custom tattoos.
Shipping and Returns:
*Please make sure that your shipping address is correct when you place your order.
If I ship a package before you contact me with corrections, there is nothing I can do to have it sent back to me, so please double or triple check to make sure your shipping address is correct before placing your order to be on the safe side.
If you enter your own shipping address wrong on your order and the order is sent back to me, you will have to pay to have it re-shipped as I cannot offer free shipping and insurance on the same package multiple times.
Regarding returns:
I do not accept returns for any reason, ever.
Regarding Handling Times:
Please allow a 1-2 week handling time for most orders. I am a 1 person operation with a physical disability and I work very hard to ship orders as quickly as I can. Sometimes I need to re-order shipping supplies, re-run prints that sell out quickly, etc., and it can sometimes add a few days onto my handling time. Some of my prints are made-to-order, and I physically print all of my t-shirts myself. I typically ship once per week. I do not offer rush shipping for any reason. If you are in a rush, please do not order from me.
Regarding Tracking Information:
The moment I ship an order, you will receive an email with your tracking number via the email you entered during checkout. Please check your spam folder as well.
Regarding packing and Insurance:
If you desire specific packaging other than my standard boxes, flats, and tubes, please email me prior to making your purchase so we can arrange for the payment of custom packing materials.
I personally purchase insurance for all packages shipping within the United States. Please shop confidently, and if a package arrives to you damaged, see instructions below:
Regarding Damaged Domestic Packages:
While it is rare, sometimes a package will arrive damaged. For this reason, I always purchase insurance on domestic packages for the full amount. If a print/prints arrive to you damaged, please contact me ASAP and please do not throw out the box. I will need several photos from you to initiate an insurance claim. While I cannot control the manner in which mail carriers handle packages, I am happy to file an insurance claim and immediately replace all damaged prints for you free of charge.
Most tracking numbers expire after 90 days, so if you have an issue with your package please contact me as soon as possible (at least within 30 days but the sooner the better) so that I may file an inquiry/claim on your behalf within the alloted timeframe.
There is a finite window of time that I can file an insurance claim.
Be prepared to provide the name on your order and to provide photos of the damaged items, the damaged box, and the shipping label on the box. I specifically need all of these things to start an insurance claim, and I cannot open an insurance claim without these specific photos. Insurance claims are how I get reimbursed for carrier mistakes, and how I am able to re-ship your order completely free of charge to you.
Regarding International Shipping:
Yes, although I am located in the United States, I am happy to ship worldwide. Shipping costs are calculated during checkout based on your location.
If you would like to purchase insurance on your prints, please contact me prior to placing your order so we can discuss shipping options that include insurance.
If your package arrived damaged, and you live outside of the US you MUST obtain a damage report from your customs office or post office. Without this, I cannot file a claim at all.
For original paintings and drawings I always insure packages for the FULL amount and will declare the full value of the artwork on the customs forms for the protection of the artwork. I will not declare a lower value or insure it for less than the actual cost, NO EXCEPTIONS. This is NON-NEGOTIABLE for international orders.
Please claim your packages from customs! All packages that are "unclaimed" will be returned to me (eventually, it can take months), at which point I will have to invoice you for the cost of shipping again in order to re-ship your order. No exceptions. I do not give refunds to people who fail to claim their packages.
Any taxes, duties, or customs fees incurred are the sole responsibility of the buyer. I am not responsible for paying your taxes. For insurance purposes, I will not declare a lower value than the real total cost of the artwork. Import duties, taxes, and charges are not included in the item price or shipping cost. It is the buyer's responsibility to pay their own government's taxes and duties. If this is a concern of yours, please check with your country's customs office to determine what these additional charges will be prior to buying.